Kia Motors South Africa (Proprietary)
Limited, Registration Number: 1968/003273/07 (“Kia Motors South Africa”)
recognises that privacy is important. We are committed to maintaining the
privacy and security of the users of our website’s personal and private
information (“user information”) submitted to Kia Motors South Africa via the
www.Kiaoriginal.co.za website (“the/this website”). This
outlines Kia Motors South Africa’s practices and commitment to the users of our
website (“users”) in this regard. This policy must be read with the terms and
conditions of the User Agreement that is incorporated into this policy.
contact us through our website or write to us at: firstname.lastname@example.org.
1. User’s Choice
The user always has the choice
whether to provide Kia Motors South Africa with certain user information via
the website. Please note however that the withholding of certain details may
limit the services Kia Motors South Africa is able to provide.
2. Protection of User Privacy and
The user always has the choice
whether to provide Kia Motors South Africa with certain user information via the
website. Please note however that the withholding of certain details may limit
the services Kia Motors South Africa is able to provide.
a. What is user information?
User information refers to personal
and private information submitted to Kia Motors South Africa via the website
that identifies or relates to a user, whether the user is an individual or a
business. This information includes details such as name, age, ID numbers,
Registration Numbers, addresses and other contact details, income and payment records
and financial information.
b. Why does Kia Motors South Africa
collect user information?
Kia Motors South Africa uses user
information to identify the customer and to offer better online service. User
information is also necessary to enable Kia Motors South Africa to contact the
user in the event of any query. Kia Motors South Africa further uses user
information to bring to the user’s attention details of Kia Motors South
Africa’s other services and products. The more Kia Motors South Africa knows
about you, the better we can serve you. (THIS INFORMATION MAY ALSO BE REQUIRED
AS A RESULT OF STATUTORY OR PROCEDURAL OBLIGATIONS, E.G. FOR VEHICLE
REGISTRATION OR COMPLIANCE WITH FAIS AND FICA)
c. You can help to maintain the
security of your user information by:
- Not sharing your
user ID or password with anyone;
- Changing your user
- Remembering to sign
off after using the website services;
- Not leaving the
user’s computer unattended while conducting online transactions;
- Helping Kia Motors
South Africa to maintain accurate records by informing Kia Motors South Africa
when changes occur in the user’s information enabling us to update our records
- Not sending any
confidential information via non-encrypted e-mail;
- Not supplying your
user information to any site you doesn’t know or trust.
3. Disclosure of User Information
a. The only instances in which Kia
Motors South Africa will share user information with other companies or
individuals outside of Kia Motors South Africa, is when:
- We have your consent. In
respect of marketing services or products, consent to collect or use
information can be expressed (for example signing an agreement) or implied (for
example if the user is given an opportunity to opt out of a specific form of
information sharing, but choose not to do so, it implies that the user chooses
to share this information.
- We provide such information
to our subsidiaries, affiliated companies or other trusted business or persons
for the purpose of processing user information on our behalf. We require that
these parties agree to process such information based on our instructions and
confidentiality and security measures.
- We have reasonable belief
that access, use, preservation or disclosure of such information is reasonable
Satisfy any applicable law, regulation, legal process or enforceable
governmental request; enforce applicable terms of service, including investigation
of potential violations thereof; detect, prevent, or otherwise address fraud,
security or technical issues; or protect against harm to the rights, property
or safety of Kia Motors South Africa, the users or the public as required or
permitted by law.
- Kia Motors South Africa may
share with third parties certain pieces of aggregated, non-personal
information, such as the number of users who searched for a particular term,
for example, or how many users clicked on a particular advertisement. Such
information does not identify the user individually.
- Other companies routinely
contact Kia Motors South Africa for user information. Kia Motors South Africa
will, however, only share user information in the instances where disclosure is
made at the user’s request or with the user’s consent
- Credit Reference Agencies.
Information about a user’s personal debt owed to Kia Motors South Africa may be
disclosed to credit reference agencies, where the user has fallen behind with
payments and has not made proposals satisfactory to Kia Motors South Africa for
repayment of debt following formal demand or where the user has given Kia
Motors South Africa written consent or where the user has a cheque referred to
drawer, the information is placed on a cheque verification service. The User
hereby consents that, and authorizes Kia Motors South Africa or its agent to,
at all times:
request and obtain information from any credit provider (or potential credit
provider) or registered credit bureau relevant to an assessment of the behaviour,
profile, payment patterns, indebtedness, whereabouts, and creditworthiness of
- Furnish information concerning the behaviour,
profile, payment patterns, indebtedness, whereabouts, and creditworthiness of
the User to any registered credit bureau or to any credit provider (or
potential credit provider) seeking a trade reference regarding the User’s
dealings with Kia Motors South Africa.
b. The type of user information the
user will be asked to provide will vary according to the product or services
4. Collection of Information and How
Such Information is Used
Motors South Africa offer a number of services that do not require you to
register for an account or provide any personal information to us, such as a
product search. In order to provide our full range of services, we may collect
the following types of information:
i. Information you provide
When the user signs up for a Kia Motors South Africa Account or other
service or promotions that require registration, we ask for personal
information (such as your name, email address and a user password). For certain
services, we also request payment account information which we maintain in
encrypted form on secure servers. Kia Motors South Africa may combine the
information the user submit under the user’s account with information from
other Kia Motors South Africa services or third parties in order to provide the
user with a better experience and to improve the quality of our services. For
certain services, we may give you the opportunity to opt out of combining such
When the user visits the website, Kia Motors South Africa send one or
more cookies – a small file containing a string of characters – to your
computer or other device that uniquely identifies your browser. This data is
stored on the user’s browser. The cookie is sent back the Kia Motors South
Africa web-server each time the user visits the website. Cookies are not
computer programs and do not run on a computer like programs do. It cannot
gather information or function independently and cannot collect any personal
information about the user or the user’s machine and cannot gather data or
information about what the user does on the Internet. Cookies merely enable Kia
Motors South Africa to provide a more valuable online experience to the user.
including for storing user preferences, improving search results and ad
selection, and tracking user trends, such as how users search. While the user
can set up his / her Internet browser to disable cookie technology, Kia Motors
South Africa does not recommend that the user does this since some parts of
this website and Kia Motors South Africa’s online services are cookie enabled.
Kia Motors South Africa cannot be held liable for a user’s personalized
information changing or being deleted as a result of the user’s disablement or
deletion of cookies.
iii. Log Information
When the user access Kia Motors South Africa services, our server
automatically record information that the user’s browser sends whenever you visit
a website. These server logs may include information such as your web request,
Internet Protocol address, browser type, browser language, the date and time of
your request and one or more cookies that may uniquely identify your browser.
iv. User Communications
When the user sends email or other communications to Kia Motors South
Africa, we may retain those communications in order to process the user’s
inquiries, respond to the user’s requests and to improve our services. Kia
Motors South Africa may use user information to send the user information on
new services or products that may be of interest to the user and from time to
time will mail, e-mail or SMS information to the user about Kia Motors South
Africa Internet access or Kia Motors South Africa, products and services or on
the Associated Motor Holdings Group of Companies (of which Kia Motors South
Africa forms part) and its products or services. The user will have the option
to indicate that he/she does not want to receive such specific product
communications in future, at time of receipt of the communication. The user
will, however, continue to receive other product information until the option
to not receive future communications has again been selected for such specific
Please note that regular non-encrypted e-mail is not secure. For this
reason Kia Motors South Africa will not include confidential information in an
v. Affiliated Kia Motors South
Africa Services on other sites
Kia Motors South Africa offer some of our services on or through other
websites. Personal information that the user provides to those sites may be
sent to Kia Motors South Africa in order to deliver the service. We process
our services are offered may have different privacy practices and Kia Motors
South Africa encourages users to read their privacy policies.
Kia Motors South Africa may make available third party applications
through its services. The information collected by Kia Motors South Africa when
you enable a gadget or other application is processed under this Privacy
Policy. Information collected by the application or gadget provider is governed
Kia Motors South Africa may present links in a format that enables us to
keep track of whether these links have been followed. Kia Motors South Africa
uses this information to improve the quality of our search technology,
customized content and advertising.
do not exercise control over the sites that include Kia Motors South Africa
applications, products or services, or links form within our various services.
These other sites may place their own cookies or other files on your computer,
collect data or solicit personal information from you
b. Kia Motors South Africa only
processes personal information for purposes:
Described in this Privacy
Policy and / or the supplementary privacy notices for specific services;
Of providing our services,
including the display of customized content and advertising;
Of auditing, research and
analysis in order to maintain, protect and improve our services;
Of ensuring the technical functioning of our network;
Of protecting the rights or
property of Kia Motors South Africa or the users of the website; and
Of developing new services.
5. Information Security
a. Kia Motors South Africa takes
appropriate security measures to protect against unauthorized access to or
unauthorized alteration, disclosure or destruction of data. These include
internal reviews of our data collection, storage and processing practices and
security measures, as well as physical security measures to guard against
unauthorized access to systems where we store personal data.
b. Kia Motors South Africa restricts
access to personal information to Kia Motors South Africa employees,
contractors and agents who need to know that information in order to operate,
develop or improve our services. These individuals are bound by confidentiality
6. Data Integrity
Kia Motors South Africa processes
user information only for the purposes for which it was collected and in
notice. We review our data collection, storage and processing practices to
ensure that we only collect, store and process the personal information needed
to provide or improve our services or as otherwise permitted under this Policy.
We take reasonable steps to ensure that the personal information we process is
accurate, complete, and current, but depend on the users to update or correct
their user information whenever necessary.
7. Accessing and Updating Personal
When using Kia Motors South Africa
services, we make reasonable efforts to provide you with access to your
personal information and either to correct this data if it is inaccurate or to
delete such data at your request if it is not otherwise required to be retained
by law or for legitimate business purposes. We request individual users to
identify themselves and the information requested to be accessed, corrected or
removed before processing such request, and we may decline to process requests
that are unreasonably repetitive or systematic, require disproportionate
technical effort, jeopardize the privacy of others, or would be extremely
impractical (for instance, requests concerning information residing on backup
tapes), or for which access is not otherwise required. In any case where we
provide information access and correction, we perform this service free of
charge, except if doing so would require a disproportionate effort. Some of our
services have different procedures to access, correct or delete user
may change from time to time. We will not reduce your rights under this Privacy
Policy without your consent, and we expect most such changes to be minor.
changes are significant, we will provide a more prominent notice (including,
in an archive for your review.
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